Refund Policy

1.         Right of Withdrawal regarding physical products

1.1. The Consumer may cancel the Remote Agreement without stating reasons within 14 Days of receipt of the product by the Consumer or a representative designated in advance by the Consumer. 

1.2. During this period the Consumer is obliged to handle the product and the packaging with care. The Consumer may only take the product out of its packaging or use it in so far as this is necessary to assess the product. 

1.3. The Consumer may exercise the Right of Withdrawal by stating this In Writing to facechart.art before the end of the Cooling-Off Period. facechart.art will promptly send a confirmation of receipt of this notification. 

1.4. All products must be returned to the Web Shop complete with all the accessories supplied with them and as much as possible in their original state and packaging, in accordance with the clear and reasonable instructions given by the Web Shop. 

1.5. If the Consumer cancels the Remote Agreement, the costs for returning the product (s) are payable by the Consumer.

1.6. The products must be returned by the Consumer within 14 Days of cancelling the Remote Agreement, in accordance with the provisions of paragraph 4.

1.7. Any loss of value due to damage caused by the Consumer to the returned product(s) and/or supplied accessories shall be charged to the Consumer.

1.8. facechart.art reimburses all amounts paid by the Consumer within fourteen Days of cancellation or, if the product is not returned to facechart.art within fourteen Days of cancellation, at the latest on the Day on which it receives the returned product.

1.9. The Right of Withdrawal does not apply to the following physical products:

a.     products that are produced by facechart.art in accordance with the Consumer’s specifications;

b.     magazines;

c.     products that are clearly of a personal nature. 

d.     products that contain unique redeemable codes that have been unsealed.

c.     products that are sold with discount or in sale (with the exception of 'pre-orders').

 

2.        Right of Withdrawal regarding digital products

2.1. The Consumer may cancel the Remote Agreement for digital content not delivered on a physical data carrier within fourteen Days of concluding the Remote Agreement, without stating reasons. 

2.2. The Consumer may exercise the Right of Withdrawal by stating this In Writing to facechart.art before the end of the Cooling-Off Period. facechart.art will promptly send confirmation of receipt of this notification. 

2.3. facechart.art reimburses all amounts paid by the Consumer within fourteen Days of cancellation. 

2.4. The Right of Withdrawal does not apply to the following digital products:

a.          products that are produced by facechart.art in accordance with the Consumer’s specifications;

b.          magazines;

c.          products that are clearly of a personal nature.

d.          digital content that is not supplied on a physical data carrier, but solely if:

                                       i.            delivery has already commenced with the express prior consent of the Consumer; and

                                      ii.            the Consumer has thus stated that this accordingly results in forfeiture of the Right of Withdrawal.