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Frequently Asked Questions
HOW TO CONTACT YOU INCASE THIS FAQ DOESN’T ANSWER MY QUESTIONS? (FIRST READ FAQ FULLY PLEASE)
The easiest ways to contact are: filling the contact form, send a mail to email@example.com, or click here.
NOTE: Allow us some time to reply and CHECK YOUR SPAMBOX now and then. We do spam a lot (LOL) and sometimes our replies end up in your spambox somehow…
DOES ‘THE BOOK’ COME WITH MAKEUP?
No, it doesn’t. The title of the book is ‘Facechart Drawing With Makeup’ but no makeup comes with it.
‘THE CATWALK EDITION’ V.S. ORIGINAL BOOK, WHAT IS THE DIFFERENCE?
The bottom-line is, they are the same book, same content, same value. All info is about this rare print run you can find here.
I ORDERED THE E-BOOK BUT DIDN’T RECEIVE ANY DOWNLOAD LINK, WHAT WENT WRONG?
Most probably: the email address was entered incorrectly, contains errors, or letters were entered incorrectly. Please contact us via the link below and we'll solve it right away (that means within 24 hours.)
I FILLED IN THE UNIQUE CODE (AND LEFT MY COMPUTER), BUT TELLS THE CODE IS INVALID, WHAT TO DO?
The code can only be entered once. When one somehow leaves the page, or wait too long, for security reasons the code is locked for 24 hrs. Try again after after this period! Check your spam boxes as well. If you can’t manage to enter the code after this, email us at firstname.lastname@example.org and we’ll help you through!
I RECEIVED THE DOWNLOAD LINK, CLICKED AND DOWNLOADED THE CONTENT BUT I DON’T SEE IT ANYWHERE? WHAT WENT WRONG?
Nothing went wrong! (probably) First check your dropbox, if not there, check the download folder, or the ‘files’ map, or it might be in your ‘books’ app or so. Search your device for ‘facechart’ and it probably appears somewhere. After checking; try again with a decent WIFI/internet connection. If this doesn’t work, use the contact options to reach out to us. Keep in mind there is a limit to the amount of downloads.
WHY DOES THE PRICE SHOW IN EUR AND SOMETIMES IN USD?
To be honest, we don’t know how to fix that. There is an option to switch currencies, but the prices in the text we can’t seem to manage them correctly. We are artists, not digital wonder-wizzards. We do our best to cover everything. We are EU based by the way.
WHAT PAPER DO YOU USE?
Don't use printing paper, it is not suitable for facecharts. In the book, you'll find directions on how to choose your paper. Although paper is important, this alone won't able you to make huge progression. However, the techniques, method, and knowledge, as taught in the book, do guarantee progression in every facet of the artistry of makeup. Short answer: BUY THE WORKBOOKs!
WHAT IS IN THE BOOK? IS IT 'ANOTHER BOOK' WITH BLANK TEMPLATES?
NO! This book provides ALL the knowledge you ever dreamed of regarding facecharts and makeup. It explains the face chart benefits, what tools and equipment to use, the Theory of color, light, and shadow, and an abundance of looks in detailed step by step guidance. But YES! You get FREE TEMPLATES (10X) to download as well, but you don't have to buy them.
note: The FACECHART Template Workbooks (1 & 2) with 48 pre-printed facecharts on fine-art paper, are available NOW!
WHAT IS IN THE VIDEO COURSE?
It's the most detailed video you've ever seen about facecharting. Author and designer Liza Kondrevich take you with her during a full chart, and you'll have an exclusive 'artist-point-of-view' of the entire process. This 5 part, two-hour+ long video seminar, is only available after purchasing the book in any version.
WHERE CAN I DOWNLOAD THE NEW NYX COSMETICS FACECHART TEMPLATES?
You get them via a unique code provided on the inside of the back cover. This gives you access to the video course, and downloadable templates as well.
HOW CAN I VIEW THE VIDEO MASTERCLASSES THAT ARE INCLUDED?
You’ll receive a mail with links, the video course is 5 parts of streaming video. Streaming only, no download links are included.
HOW DOES THE DIGITAL VERSION (EBOOK) OF THE BOOK WORKS?
It contains the same knowledge and info as the hardcover. You can download and view it on almost any device. It weights nothing, you can take and read it anywhere, and you'll have access to it wherever you are. One more thing: You can’t print this version.
IS LIZA GIVING ANY MASTERCLASSES OR ON-LINE COURSES?
At the moment, there is no better way to learn this professional hobby better than this system. You'll have Liza Kondrevich at your disposal, to learn what you want, when you want and where you want. Personal Master Class performances will be available soon after the Covid-19 social distance issues are resolved. There is no need to travel, visit crowded seminars, and no need to spend lots of money at this moment.
CAN EVERYBODY LEARN HOW TO MAKE REALISTIC LOOKING FACE CHARTS?
Yes, regardless of the level you enter, everyone can make a huge progression on their facechart skills. Even more, people actually get better in their overall blending and makeup techniques.
I AM AN ILLUSTRATOR, AND DON'T HAVE ANY EXPERIENCE WITH MAKEUP, WHAT IS IN IT FOR ME?
This is an interesting question. Because the author Liza Kondrevich has her background in fine art and graduated art school in several degrees, the book is ais written from that point of view. It contains a wealth of knowledge about colors, color schemes, light, shade, depth, and how to combine all this for a realistic result.
HOW TO RETURN AND REFUND?
Please check our returning products page, and read this carefully.